RETURNS/REFUNDS/SHIPPING

Return/Refund  Policy

For all returns and refunds you must call Customer Service, Monday-Friday, 8am-6pm CST for a return authorization number (RA#).  This number must be written on the outside of the box being returned.

Customer will pay all return shipping expenses.

Items must be returned within 30 days of receiving your RA#.

Some products state that they are non-returnable.

DVDs, CDs or software cannot be returned if removed from the original packaging.  Must be in "sold as new" condition.
Items must be returned in "sold as new" condition.  Items that are not in "sold as new" condition will not receive credit.
When items are received and determined to be in "sold as new" condition, you will receive credit for the item minus the restocking fee.

All unauthorized returns will be subject to a 15% processing fee in addition to the restocking fee.

No returns on special order items
No returns on non-warranty items.

If you receive items as a result of a StudioCycles error, we will pay for the return shipping expense and no restocking fee will apply.

Restocking Fees
Restocking fees are calculated from the date of delivery to the customer.

Within 10 days:    10% of cost of returned items
11 - 20 days:        15% of cost of returned items
21 - 30 days:        20% of cost of returned items
No returns after 30 days from date of delivery.

Damaged Goods
Damaged or missing items must be reported within 5 days of receipt. If a shipment arrives damaged or if there is damage to the box, you must:

  1. Note damage on the bill of lading and have the driver sign it to acknowledge the damage
  2. Contact StudioCycles Customer Service within 5 days of receipt  to begin the claim process
  3. Save the box and merchandise for inspection
Cancellation Policy
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

Delivery/Shipping Policy
All items are shipped VIA UPS unless otherwise stated. At this time, we only ship within the United States. We do not ship to PO boxes. Most orders are shipped VIA UPS 5-6 day ground. It is the buyers responsibility to carefully and correctly fill out the complete shipping information.